‘Many MSMEs lack expertise to evaluate or operate advanced technologies’

Parvinder Singh, MD, Hans Infomatic said, “A significant knowledge gap exists. Many MSMEs lack the expertise to evaluate or operate advanced systems effectively, which can lead to underutilisation or fear of adoption. We bridge this gap through dedicated training, support and by designing intuitive interfaces that do not require deep technical skills—helping customers unlock the full potential of digital transformation. The logistics and MSME sector is gradually realizing the benefits of advanced technologies like AI, IoT, and blockchain, but adoption remains cautious due to several barriers. High initial investment, uncertainty over tangible ROI, and integration challenges with legacy systems deter many players. MSMEs, in particular, operate on tight margins and often view technology as a cost rather than a strategic enabler. At Hans Infomatic, we simplify this journey by offering various modular and user-friendly solutions, which require minimal disruption and deliver measurable gains quickly. Our pricing models are also flexible to make it a variable cost model so as to allow the MSMEs to identify the gains within least operational expenses.”