Cargo Breaking News
The logistics management platform, Shipway, has launched its AI chatbot Loca. Designed to serve as a virtual logistics assistant, Loca enables D2C brands to automate customer support at scale – managing delivery inquiries, tracking orders, and resolving issues without human intervention. With Loca, Shipway empowers sellers, especially emerging and smaller brands, by instantly answering logistics-related queries, freeing up teams to focus on growth and core business functions.
Loca offers multilingual support, ensuring brands in Tier 2 and Tier 3 cities can access services in their preferred language.
“The role of technology is to simplify business processes. Loca’s ability to handle most customer queries without human intervention makes it ideally suited for scalable implementation and translates into faster response times for users. We believe AI tools will transform backend operations, and Loca is an important step in that direction,” said Saurabh Kumar Choudhary, Chief Business Officer at Shipway.
